ok baze Privacy Policy

1. Introduction and Scope

ok baze is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how ok baze collects, processes, stores and protects your personal information through this website (https://ok-baze.cam) and related applications ("Platform").

This policy applies to all registered users, visitors and any other person who uses our services on the ok baze platform. By accessing or using the platform, you agree to the terms of this policy. This policy works alongside our Terms and Conditions and both documents should be read together.

Protecting your personal privacy is a core part of ok baze's responsibility. We do not collect unnecessary information, and what is collected is used only for specific purposes.

2. What Information We Collect

ok baze collects user information in several ways. The types of information collected are described in detail below.

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Residential address
• User's preferred language and account settings

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• Payment method details — account information for bKash, Nagad, Rocket, Upay or bank transfer
• Transaction amount, date and reference number
• Transaction history

ok baze never stores your full payment card number or password. Payment processing is always completed through encrypted channels.

2.3 Device and Technical Information

Information collected automatically when you use the platform:

• IP address and device type
• Operating system and browser version
• Login time, session duration and browsing activity
• Cookie and local storage data

2.4 Gaming Activity Information

Your gaming patterns and history on the platform are collected and used for responsible gaming monitoring and service improvement.

3. Purpose of Data Use

Collected information is used for the following purposes:

1. Account management and identity verification: Information is used to complete the registration process, keep logins secure and confirm each user's identity.
2. Financial transaction processing: To correctly complete deposits, withdrawals and bonus distribution.
3. Customer support: To resolve your issues quickly when providing assistance via live chat and email.
4. Security and fraud prevention: To detect and prevent unauthorised access, money laundering and other fraudulent activity.
5. Responsible gaming: To monitor users' gaming patterns and, where needed, offer support and suggest limits.
6. Service improvement: To identify technical issues on the platform and improve the user experience.
7. Relevant communications: To send important notifications related to your account or transactions.

ok baze does not sell your information to third parties for marketing purposes without your consent.

4. Data Storage and Retention

ok baze retains your personal information only for as long as necessary. All information is kept on secure servers while the account is active.

Even after an account is closed, certain information may be retained for a specified period — particularly financial transaction and identity verification records, which may be required by law or regulatory obligations.

Once the retention period expires, information is securely deleted or anonymised so that it can no longer be linked to any specific individual.

5. Sharing Information with Third Parties

ok baze does not sell your personal information to any third party. However, specific information may be shared with selected partners in the following circumstances:

5.1 Payment Processors

Transaction-related information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete deposits and withdrawals. These organisations follow their own privacy policies.

5.2 Technology and Gaming Partners

Pragmatic Play, Evolution, JILI, PG Soft, Spribe and other game studios process technical data to operate the games. They do not access personally identifiable information.

5.3 Legal Authorities

If required by a court order, lawful investigation or applicable law, ok baze may be obliged to share information with the relevant authorities. Only the information legally required is provided in such circumstances.

5.4 Security Services

Specialist service providers may access anonymised or limited data to ensure fraud detection and cybersecurity.

6. Cookies and Tracking Technology

ok baze uses cookies and similar tracking technologies to ensure the platform functions properly and to improve the user experience.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security and operate the platform's core functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, display settings and game preferences. Without them, your settings will need to be set again on every visit.

6.3 Analytics Cookies

Analytics data is collected to understand which parts of the platform are used most and where improvements are needed. This data is generally aggregated and anonymised.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

7. Data Security Measures

ok baze uses modern technical and organisational measures to protect your personal information. The key components of our security measures are as follows:

• SSL Encryption: All data transfers on the platform are encrypted using SSL technology, making it impossible for unauthorised third parties to read the information.
• Secure server infrastructure: All data is stored on firewall-protected servers and regular security audits are conducted.
• Two-factor verification (OTP): Account security is strengthened by using OTP for logins and important transactions.
• Access controls: ok baze staff can only view information necessary for their work. All access is logged and monitored.
• Regular security reviews: Regular assessments are carried out to identify potential vulnerabilities and address them in a timely manner.

No digital system is 100% secure. You are therefore advised to use a strong password and not share your login details with others to keep your account safe.

8. Your Data Rights

As an ok baze user, you have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you. This request will be fulfilled within the applicable timeframe after verification.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be obliged to retain some information due to legal or regulatory requirements.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. This preference can be changed by going to account settings or by contacting the customer support team.

8.5 Data Portability

Where applicable law permits, you may request your information in a structured, machine-readable format.

To exercise these rights, please contact our customer support team. We will fulfil your request as quickly as possible after verification. For more information, you can visit our About Us page to learn about ok baze's operating structure.

9. Protection of Minors

All ok baze services are for persons aged 21 or above only. We do not knowingly collect personal information from any minor.

Age verification measures are in place during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the related information will be deleted.

If parents suspect their child is using ok baze, please contact our support team immediately. You can also read our detailed Responsible Gaming guidelines to learn more about protective measures.

10. Policy Changes and Updates

ok baze reserves the right to change or update this privacy policy as needed. When changes are made, the following steps will be taken:

• The new effective date will be noted at the top of this page.
• For significant changes, registered users will be notified by email or platform notification.
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

Previous versions of the policy may be provided upon request. You are advised to review this page regularly.

11. Contact and Complaint Resolution

If you have any questions, concerns or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 in Bengali and English.

Contact methods:

• Live Chat: You can connect to live chat directly from any page on the platform.
• Email: [email protected]

After receiving a privacy-related request, we will try to respond as quickly as possible. Identity verification may be required for complex requests. For general questions, you can also visit our FAQ section.